Refund Policy

Return and Refund Policy for Camstone

At Camstone, we strive to provide all our customers with exceptional service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum customer satisfaction, under certain conditions. Please read the following guidelines for returns and refunds carefully.

100% return guarantee on new products

We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

No refunds for sale items

Products purchased on sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in the case of incorrect sizing.

Return costs

Shipping costs for returns are borne by the customer. Camstone does not reimburse return shipping costs and cannot be held responsible for any costs incurred during the return process.

Return request timeframe

Returns must be requested within 30 days after receiving the item. After this period, no returns will be accepted. Please respect this timeframe to be eligible for a return.

Exchange of sale items

Sale items cannot be exchanged, even in the case of incorrect sizing. Please ensure that the correct size is selected before completing your purchase.

100% guarantee on defective products

We offer a full guarantee on all defective products. If a product has a manufacturing defect, it can be returned for a full refund or exchange, depending on the customer’s preference.

Return process

To initiate a return, please send an email to hector.demets@outlook.com. Once your return has been approved, you will receive detailed instructions to complete the return process.

Return form requirement

Returns without a properly completed return form cannot be processed. Please make sure to include this form with your return to ensure proper handling of your request.

Conclusion

Camstone does everything to ensure customer satisfaction. By following our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or comments, please contact our customer support via hector.demets@outlook.com.