Terms and Conditions
Article 1 – Definitions
In these terms, the following definitions apply:
Withdrawal period: the period during which the consumer can exercise the right of withdrawal;
Consumer: the natural person who is not acting within the scope of their trade, business, or profession and who enters into a distance contract with the trader;
Day: calendar day;
Duration contract: a distance contract relating to a series of products and/or services for which the delivery and/or purchase obligations are spread over time;
Durable medium: any means that enables the consumer or trader to store information addressed to them in a way that allows future access and unchanged reproduction;
Right of withdrawal: the consumer’s possibility to withdraw from the distance contract within the withdrawal period;
Trader: the natural or legal person who offers products and/or services remotely to consumers;
Distance contract: a contract concluded within the framework of an organized system for distance selling of products and/or services whereby the contract is concluded exclusively through one or more means of distance communication;
Means of distance communication: a means that can be used to conclude a contract without the consumer and trader being in the same place at the same time;
General terms and conditions: these general terms and conditions of the trader.
Article 2 – Identity of the trader
Company name: Camstone
Chamber of Commerce registration number:
Trade name: Camstone
VAT number: 0805064762
Customer service email: hector.demets@outlook.com
Company address: Bellemdorpweg 33, 9881 Bellem
Article 3 – Applicability
These general terms and conditions apply to every offer made by the trader and to every distance contract and order concluded between the trader and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, it shall be indicated before the distance contract is concluded that the general terms and conditions are available at the trader’s premises and that they will be sent free of charge to the consumer upon request as soon as possible.
If the distance contract is concluded electronically, the text of these general terms and conditions may be made available to the consumer electronically before the contract is concluded in such a way that it can be easily stored on a durable medium. If this is not reasonably possible, it shall be indicated before the contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge upon request, either electronically or otherwise.
If, in addition to these general terms and conditions, specific product or service conditions apply, the second and third paragraphs apply accordingly, and in the event of conflicting conditions, the consumer may always rely on the provision that is most favorable to them.
If one or more provisions of these general terms and conditions are invalid or annulled, the contract and these conditions shall otherwise remain in force, and the relevant provision shall be replaced in mutual consultation with a provision that approximates the original intent as closely as possible.
Situations not covered by these general terms and conditions shall be assessed in accordance with the spirit of these general terms and conditions.
Any ambiguities regarding the interpretation or content of one or more provisions of these terms shall be interpreted in accordance with the spirit of these general terms and conditions.
Article 4 – The offer
If an offer has a limited validity period or is subject to conditions, this shall be explicitly stated in the offer.
The offer is without obligation. The trader has the right to modify and adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. If the trader uses images, these are a true representation of the products and/or services offered. Obvious errors or mistakes in the offer do not bind the trader.
All images, specifications, and data in the offer are indicative and cannot give rise to compensation or termination of the contract.
Product images are a true representation of the products offered. The trader cannot guarantee that the displayed colors exactly match the actual colors of the products.
Each offer contains information that makes it clear to the consumer what rights and obligations are associated with accepting the offer. This includes in particular:
the price, excluding customs duties and import VAT. These additional costs shall be borne by the customer. The postal or courier service will apply a special scheme for postal and courier services. This scheme applies when goods are imported into the country of destination within the EU, which is the case here. The postal or courier service will collect VAT (or customs duties) from the recipient of the goods;
any shipping costs;
how the contract will be concluded and what actions are required;
whether the right of withdrawal applies or not;
the method of payment, delivery, and execution;
the validity period of the offer or the period during which the trader guarantees the price;
the rate for distance communication if calculated on a basis other than the basic rate;
whether the contract is archived after its conclusion and how it can be accessed by the consumer;
how the consumer can check and, if necessary, correct their data before concluding the contract;
any languages other than Dutch in which the contract may be concluded;
any codes of conduct to which the trader is subject and how these can be consulted electronically;
the minimum duration of the distance contract in the case of a duration contract.
Optional: available sizes, colors, and types of materials.
Article 5 – The contract
The contract is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the specified conditions.
If the consumer accepts the offer electronically, the trader shall immediately confirm receipt of acceptance electronically. As long as receipt has not been confirmed, the consumer may dissolve the contract.
If the contract is concluded electronically, the trader shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the trader shall take appropriate security measures.
Within legal frameworks, the trader may verify whether the consumer can meet their payment obligations, as well as all relevant facts and factors necessary for responsibly entering into a distance contract. If the trader has valid reasons not to conclude the contract, they have the right to refuse an order or attach special conditions to its execution.
The trader shall provide the consumer with the following information in writing or in such a way that it can be stored on a durable medium:
the business address where the consumer can lodge complaints;
the conditions and method of exercising the right of withdrawal, or a clear statement if the right of withdrawal does not apply;
information about warranties and after-sales services;
the information included in Article 4 paragraph 3, if not already provided before execution of the contract;
conditions for terminating the contract if it has a duration of more than one year or is of indefinite duration.
All contracts are concluded subject to the availability of the products concerned.
Article 6 – Right of withdrawal
When purchasing products, the consumer has the right to withdraw from the contract without giving any reason within 14 days. The withdrawal period starts on the day after the consumer, or a representative designated by the consumer, has received the product.
During the withdrawal period, the consumer must handle the product and packaging with care. The product may only be unpacked or used to the extent necessary to determine whether the consumer wishes to keep it. If the right of withdrawal is exercised, the product must be returned with all accessories and, if reasonably possible, in its original condition and packaging, in accordance with the trader’s instructions.
If the consumer wishes to exercise the right of withdrawal, they must notify the trader within the withdrawal period. The consumer may use a withdrawal form but is not obliged to do so.
Article 7 – Obligations of the trader in case of withdrawal
In case of withdrawal, the trader shall immediately refund all payments received, including delivery costs, within 14 days from the day the trader was informed of the consumer’s decision to withdraw from the contract. If the consumer has chosen a more expensive delivery method than the cheapest standard delivery, the trader is not obliged to refund the additional costs.
The trader may wait with the refund until the returned products have been received or until the consumer provides proof that the goods have been returned.
Article 8 – Exclusion of the right of withdrawal
The trader may exclude the right of withdrawal for products as described in paragraphs 2 and 3. The exclusion applies only if it has been clearly stated in the offer or before the conclusion of the contract.
The right of withdrawal may be excluded for products that:
have been made according to the consumer’s specifications;
are clearly personal;
cannot be returned due to their nature;
can deteriorate or expire quickly;
have a price that depends on fluctuations in the financial market;
relate to newspapers or magazines;
relate to sealed audio or video recordings and computer software where the seal has been broken;
relate to hygiene products where the seal has been broken.
The right of withdrawal may be excluded for services that:
relate to accommodation, transport, catering, or leisure activities to be performed at a specific date or period;
have begun with the consumer’s explicit consent before the withdrawal period has expired;
relate to betting and lotteries.
Article 9 – Price
During the validity period stated in the offer, prices shall not be increased, except for changes due to alterations in VAT rates.
The trader may offer products whose prices are subject to fluctuations in the financial market and shall indicate this.
Price increases within three months after the conclusion of the contract are only permitted if they result from legal regulations.
Price increases after three months are only permitted if:
they result from legal regulations; or
the consumer has the right to terminate the contract from the day the price increase takes effect.
The place of delivery is determined in accordance with Article 5.1 of the VAT Act of 1968 and is located in the country where the transport begins. Delivery takes place outside the EU. Import VAT and/or customs duties may therefore be charged by the postal or courier service. No VAT will be charged by the trader.
All prices are subject to printing and typographical errors. The trader is not liable for the consequences of such errors and is not obliged to deliver at an incorrect price.
Article 10 – Conformity and warranty
The trader guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of soundness and usability, and existing legal provisions.
Warranties do not affect the consumer’s statutory rights.
Defective or incorrectly delivered products must be reported in writing within 14 days after delivery. Returns must be made in the original packaging and in new condition.
The warranty period corresponds to the manufacturer’s warranty. The trader is not responsible for the suitability of the product for any specific purpose or for advice regarding use.
The warranty does not apply if:
the product has been repaired or altered by the consumer or a third party;
the product has been exposed to abnormal conditions or improper handling;
the defect has been caused entirely or partially by government regulations.
Article 11 – Delivery and execution
The trader shall exercise the utmost care when receiving and executing orders.
Delivery shall be made to the address provided by the consumer.
Orders shall be executed as soon as possible and no later than 30 days, unless otherwise agreed. In case of delay, the consumer shall be informed within 30 days and has the right to terminate the contract without cost.
In case of termination, the trader shall refund the amount within 14 days.
If delivery of an ordered product is impossible, a replacement product shall be offered. This shall be clearly stated at delivery. The right of withdrawal also applies to replacement products and return costs shall be borne by the trader.
The risk of damage or loss passes to the consumer only upon delivery.
Article 12 – Duration transactions: duration, termination, and extension
Termination
The consumer may terminate agreements of indefinite duration at any time with a maximum notice period of one month.
Fixed-term agreements may be terminated at the end of the term with a maximum notice period of one month.
Termination may take place:
at any time;
in the same manner as the contract was concluded;
with the same notice period as applied by the trader.
Extension
Fixed-term agreements may not be automatically extended for a fixed period.
Subscriptions to newspapers or magazines may be tacitly extended for a maximum of three months, provided the consumer can terminate them.
Other agreements may only be extended indefinitely with the possibility of termination with a maximum notice period of one month.
Trial subscriptions are not automatically extended.
Duration
Agreements with a duration of more than one year may be terminated after one year with a maximum notice period of one month, unless this would be unreasonable.
Article 13 – Payment
Unless otherwise agreed, payment must be made within seven working days after the start of the withdrawal period.
Errors in payment details must be reported immediately.
In case of non-payment, the trader has the right to charge reasonable costs within legal limits.
Article 14 – Complaints procedure
Complaints must be submitted within seven days after the defect has been discovered and will be handled within 14 days.
If a longer processing time is required, the trader shall confirm receipt and provide an indication of the timeframe.
Unresolved complaints result in a dispute that is subject to dispute resolution procedures.
A complaint does not suspend the trader’s obligations.
In the event of a justified complaint, the product will be repaired or replaced free of charge.
Article 15 – Disputes
Contracts between the trader and the consumer to which these terms and conditions apply are governed exclusively by Dutch law, even if the consumer resides abroad.